Store Policy

Customer Care

Our goal is to provide high-quality botanical blends and a seamless shopping experience. Whether you visit us at a farmers market or order from our digital shop, we pledge to treat you with care, transparency, and respect.

1. Communication & Response Times

Email Inquiries: We answer all digital inquiries within 24 business hours.
Order Issues: Emails regarding missing tea blends take top priority and receive a response within 8 business hours.
Social Messages: Direct messages on social media platforms are monitored daily and answered within 12 hours.

2. Shipping & Processing Expectations

Fulfillment Window: Standard orders leave our blending facility within 2 business days of purchase.
Tracking Delivery: Automated tracking links are emailed to you the moment your shipping label is generated.

3. Returns, Damages, & Product Freshness

Damaged Shipments: If your tea arrives damaged, email a photo to our team within 7 days for an immediate free replacement.
Hygiene Restrictions: Due to health regulations, we cannot accept physical returns of opened loose-leaf tea pouches.

Privacy & Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Wholesale Inquiries

We partner with cafes, boutiques, wellness centers, and specialty grocers to bring our premium, small-batch herbal blends to your shelves.

1. Account Requirements & Ordering

Minimum Order Value: Initial opening orders require a $150 minimum.
Verification: Partners must provide a valid Resale Certificate and business license during the application process.
Ordering Method: All wholesale purchases must be placed via email.

2. Pricing & Lead Times

Wholesale Discount: Wholesale pricing is available at $7.50 per bag.
Production Windows: Standard wholesale orders are blended, packed, and fulfilled within 5 to 7 business days.

3. Shipping, Logistics, & Shelf Life

Shipping Costs: All wholesale shipments are sent via USPS Ground (or equivalent); buyers are responsible for calculated shipping fees.
Free Freight: Orders exceeding $500 qualify for free standard domestic shipping within the contiguous US.
Freshness Guarantee: Our teas have an unopened shelf life of 18 months; we guarantee at least 12 months of shelf life upon delivery.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments